RETURN FOR EXCHANGE
In case of exercising the right to return for exchange of goods, the procedure to follow may vary depending on the following choice:
You can make a return "In Person" by meeting us at a Location or "Online" by sending the package back to us.
The Customer is invited to write an email within 14 days of purchase to info@babyboutiquestore.it describing the reasons that led to the opening of the return procedure.
Then follow the return procedure communicated by our Customer Service.
Make sure that the products are in the same condition in which you received them, with all tags attached.
We will only replace or refund items returned according to the instructions. If your return does not meet the listed conditions, the package will be sent back to you.
The return of the product must take place within 48 hours following the receipt of the email received from our Customer Service with the instructions to follow.
The return will be handled within 3-4 working days following the date of receipt of the returned goods at our warehouse. Within the same term, the outcome thereof will be communicated (acceptance with product replacement or refund in case of impossibility of replacement). Refunds are made by bank transfer or Paypal refund.
The sole costs of returning the product for merchandise exchanges are borne by the customer. In case of merchandise exchange, the shipment of the new product to the customer is free in Italy for one time only.
WITHDRAWAL
To exercise the right of withdrawal, it is essential that the goods are intact and that the item has its original packaging, with all tags.
The sole costs of returning the goods are borne by the consumer. The price paid will be refunded within 30 days of the return of the goods, including delivery costs.
The Right of Withdrawal cannot be applied in the case of Personalized Products requested at the time of placing the Order.
